Cookie Policy

Our website uses cookies to collect certain information about you, your devices, and your browsing actions and patterns. This policy explains how and in what ways we use cookies on our websites. Please read it carefully and ensure that you understand it.

Your acceptance of this policy is deemed to occur when you press the "I Accept" button on our cookie policy popup that appears when you visit our site. You may choose to refuse to accept cookies by activating the appropriate setting on your browser. Please see the 'You decide which cookies we use' section of this policy, below, for information about how to do this.

What are cookies and how do we use them?

A cookie is a small text file that is sent by a website to your browser and stored on your computer or device. Among its uses, cookies allow website operators to accumulate useful information, such as whether a user has visited the site before, and to show more relevant or personalized information when using the site.

We use cookies to help with the functioning and operation of our website, to recognize you and help us provide you with better and more relevant service, to maintain the site’s integrity and security, and generally to facilitate the purposes identified in our Privacy Policy. This may include, for example, tracking how people use our website, and collecting information about the devices used when visiting the site. They also allow us to personalize your experience by recording information about your transactions, settings, and preferences during and across your visits.

We may also use certain other technological tools on our website that perform similar or related functions, such as web beacons, tags, and pixels (sometimes also referred to as clear gifs, pixel tags, and single-pixel gifs). For ease of reference, in this Policy we also refer to these technologies using the term "cookies".

Your control over cookies

We strive to provide you with choices regarding the personal information you provide to us. You can change your browser cookie preferences at any time through your browser settings. You may find out more about how to do this using common browsers at the following links: 

Internet Explorer and Microsoft Edge
Adobe Flash

Many browsers also provide information about how to manage cookies in their "Help" sections.

Please bear in mind that if you don’t allow us to use certain cookies it may limit your use or access to certain parts of our website or result in a loss of some features or functionality which degrades your experience.

What Cookies Does Our Site Use?

We use both persistent cookies (which expire on a specified date) and session cookies (which expire when you close your browser). The cookies used on this website have been categorized based on definitions given in the ICC UK Cookie Guide, as follows: 

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They are sometimes referred to as "required cookies".
  • Analytical/performance cookies. These cookies allow us to track and analyze the use of the website such as to recognize and count our website's visitors and to see how visitors use and move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users can find what they are looking for easily. For example, we use Google Analytics performance cookies to provide anonymous statistics on how our site is used. Some of our performance cookies may be managed by third parties.
  • Functionality cookies. These cookies are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you and remember your login details and/or preferences (for example, your choice of language or region – or your cookies and marketing preferences).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. They may be used to display relevant information or adverts to you based on the pages that you visit.

Please note that certain approved third parties (including, for example, providers of web traffic analysis services such as Google Analytics) may also use cookies (alone or in conjunction with other technologies), over which we have no control. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

The following lists the cookies that may be placed on your computer or device when using our website:

Google Analytics

We use Google Analytics to measure user interactions with our website, record information about the pages that have been seen as well as other interactions with elements within that content.


We use Hubspot to track our website activity and personalize the user journey whilst on our site. Specifically, Hubspot is used to facilitate the collection of contact information on sign-up forms throughout our website.

  • These cookies have a duration of up to 1 year.
  • To find out more about the types of cookies that Hubspot uses, visit their website by clicking here.


We use Hotjar to track our user's movement and activity on our website.

  • These cookies have a duration of up to 1 year.
  • To find out more about the two types of cookies that Hotjar uses, you can visit their website by clicking here.

New Relic

We use New Relic to track page load times on our website.

  • These cookies expire immediately.
  • To find out more about the two types of cookies that New Relic uses, you can visit their website by clicking here.


We use Cloudflare to increase the availability of our website during scheduled maintenance, instances of high-traffic, and outages.

  • These cookies expire in 30 days.
  • To find out more about the two types of cookies that Cloudflare uses, you can visit their website by clicking here.


We use cookies from Comm100 to help users interact with our sales and technical support representatives. Users can access and communicate with our representatives by clicking on the LiveChat option given on our website.

  • These cookies do not expire.


We use Drupal to manage content and user experience on our website.

  • These cookies expire immediately.

Changes to this Cookie Policy

We may alter this cookie policy at any time. Any such changes will become binding on you on your first use of our site after the changes have been made. You are therefore advised to check this page from time to time. In the event of any conflict between the current version of this cookie policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Further Information

There is lots of information about cookies available online. For more information about cookies generally, visit

If you would like to know more about how we use cookies, please contact us at [email protected] or by mail at 1 Dixon Square, Chestertown, Maryland 21620 U.S.A.

For more information about our practices regarding privacy, data protection, and our terms and conditions, please review the Privacy Policy as outlined previously on this page and Terms of Use.